Refund policy

These terms apply to purchases from Selah Supply Co. They do not affect your statutory rights.

Changing your mind

You can cancel an order from the time you place it until 14 days after you, or someone you nominate other than the carrier, receive your goods. If your order arrives in separate deliveries, the 14 days run from receipt of the last item. You do not need to give a reason.

To cancel, email selahsupplyco@proton.me with a clear statement that you want to cancel. Please include your name, order number and the items concerned so we can help. You may use the model cancellation form below, but you do not have to. Please contact us before sending anything back so we can provide the return instructions and return address; contacting us is not a condition of exercising your right to cancel.

If you have received the items, send them back without undue delay and no later than 14 days after you tell us you are cancelling. You are responsible for the direct cost of returning items when you change your mind. Please obtain proof of postage. You may inspect and try on items as you would in a shop; we may reduce a refund for any loss in value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

We will refund the price paid and any standard delivery charge you paid. If you selected a delivery method more expensive than our least expensive standard option, we do not have to refund the extra charge. We will refund using your original payment method unless you expressly agree otherwise, with no refund fee. For returned goods, we will issue your refund within 14 days of receiving the goods back or, if earlier, receiving evidence you have sent them back. If goods have not yet been supplied, we will refund within 14 days after you tell us you are cancelling.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, contact selahsupplyco@proton.me with your order number and a description. Photos can help us investigate, but they do not replace your statutory rights. We will work with you to put it right, including a refund or other remedy where applicable. Where a return is required for a faulty or incorrect item, we will arrange or cover the reasonable return postage. Your statutory rights for faulty goods are not limited by the change-of-mind cancellation period.

Exchanges

We do not offer direct exchanges. If you want a different size or colour, you can place a new order and return the original under the cancellation process above, where applicable. This does not affect your rights if an item is faulty, damaged or incorrect.